You can edit the address via emailing us at info@medoget.com. The address can't be edited once it is out for delivery.

It depends on where you are. Orders processed here will take 2-4 business days to arrive.

Courier tracking will be provided in your dispatch update email.

Shipping charges are mentioned during checkout and there will be no additional charges besides that.

It typically takes 2-4 working days to process your order and 4-5 weeks to process pre-orders.

If your order is lost or missing, you must contact us within 12 working hours of the expected delivery date of your order to file a claim. Please be sure you check with neighbors, roommates, family members, or anyone else who may have been home at the time the package was delivered.

Medoget does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Orders can be checked via "Track My Order".

Note: On our site, accounts can be registered by customers' email. Please find out under which account you made the order, and make sure you log in to the correct account.

You can cancel the order by emailing us at info@medoget.com before it ships out. Note:

We're not able to cancel an order that has been shipped. We recommend you do a return and request the rider to cancel the order on the doorstep.

We will send you an email notification about order cancellation.

It may be because:

• The item(s) sold out
• Rules voided while placing the order
• We are unable to verify your shipping information 
• Your order might get canceled due to wrong or incorrect details.
• When items of your order are not available, we may cancel your order.

If your order is prepaid, you will receive a refund via bank deposit within 4 business days. This timeframe will be dependent upon your bank. You may repurchase or choose something else for checkout.

You can contact our customer support and request them to cancel the order and place a new one with the correct product.

For shipped orders, the order cannot be edited. We recommend you do a return and request the rider to cancel the order on the doorstep.

A confirmation email will be sent within 24 hours of the order being placed. We recommend checking your Junk/Spam mail folder as well.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email/WhatsApp us directly and we’ll take you through the process.

If you have received faulty or damaged item(s), please ensure it is reported within 12 working hours of your package delivery date.

A replacement or refund will be processed within 2-3 working days.

You will need to report your incorrect item(s) received within 12 working hours of your package delivery date at info@medoget.com

We sincerely apologize for the hassle. Please file a complaint at info@medoget.com along with pictures of the parcel received within 12 working hours of order delivery.